Privacy Policy
Your Privacy MattersEventHorizon Forge Corporation ("EHFC," "we," "our," or "us") is a managed IT services provider and systems operator. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, contact us, use our products or services, or engage with EHFC in connection with managed IT, cybersecurity, infrastructure, deployment, support, ticketing, or related operational services.
IMPORTANT CONTEXT
EHFC does not operate only as a marketing website or simple SaaS vendor. In many engagements, EHFC acts as a managed service provider operating client systems, identities, endpoints, infrastructure, backups, security tooling, and support workflows under a defined operating model. This policy is written to reflect that reality.
Effective Date: April 12, 2026 | Last Updated: April 12, 2026
Our Commitment
EHFC handles information responsibly and transparently, using the same operating standards we apply across our managed environments. We do not sell personal information.
1. Information We Collect
We collect personal, technical, account, and operational information depending on how you interact with EHFC and what services are in scope.
Website & Inquiry Data
Name, email address, phone number, company name, job title, inquiry details, contact form submissions, and related correspondence.
Authentication & Account Data
Login identifiers, authentication provider details, secure session data, login timestamps, account activity, and related access-control metadata.
Device & Technical Data
IP address, browser type, operating system, device type, referring pages, usage patterns, and technical telemetry used for system reliability, fraud prevention, and troubleshooting.
Support, Ticketing & Communication Data
Support requests, ticket contents, attachments, operational notes, escalation details, service history, communications through approved support channels, and related service records.
Client Operational Data
Where required to deliver managed services, EHFC may process information related to user accounts, endpoints, devices, identity systems, system configurations, logs, backup states, infrastructure records, security alerts, inventory, and other data necessary to operate or support the environment.
Security & Monitoring Data
Access logs, authentication logs, audit trails, monitoring outputs, security event data, suspicious activity indicators, and diagnostic information used to protect systems and investigate incidents.
Note: EHFC may process sensitive operational or business information when necessary to deliver contracted services, but only within the scope of those services and subject to applicable contractual and legal controls.
2. How We Use Your Information
We use information to operate, secure, support, improve, and deliver our services.
3. Legal Bases for Processing
Where applicable, including for users in the European Economic Area, United Kingdom, or similar jurisdictions, we rely on one or more of the following legal bases:
Contractual Necessity
To provide requested services, support, onboarding, authentication, or system administration.
Legitimate Interests
To operate, secure, improve, and defend our business, platforms, and managed environments.
Consent
Where you provide consent for specific processing activities, such as optional communications or forms.
Legal Obligation
Where processing is required to comply with applicable law, regulation, court order, or lawful request.
4. Client Data & Processing Role
In many managed service engagements, EHFC acts as a service provider, processor, or subprocessor with respect to client data.
In those circumstances, the client typically remains the data controller or business with primary responsibility for determining the purpose and lawful basis for processing.
EHFC processes client data only to the extent necessary to deliver contracted services, support system operations, maintain security, fulfill client instructions, and comply with applicable agreements and law.
5. Disclosure of Your Information
We may disclose information only where reasonably necessary to operate services, support service delivery, protect systems, process payments, or comply with law.
Infrastructure & Security Providers
Including providers used for DNS, edge protection, identity, hosting, cloud services, or related operational infrastructure.
Payment & Business Operations Providers
Including payment processors, accounting-related services, and providers used to administer billing or commercial operations.
Operational & Managed Service Vendors
Tools used for ticketing, endpoint management, backup, monitoring, security, or infrastructure administration when required to deliver service.
Legal, Compliance & Safety Requirements
Where we believe disclosure is necessary to comply with law, enforce agreements, protect our rights, investigate abuse, or preserve the security or integrity of systems.
Corporate Transactions
In connection with a merger, financing, acquisition, restructuring, asset sale, or similar transaction, subject to appropriate confidentiality requirements.
Important: EHFC does not sell personal information and does not disclose personal information to third parties for unrelated advertising resale.
6. Data Retention
We retain information only for as long as reasonably necessary to deliver services, maintain security, support operational continuity, satisfy contractual obligations, comply with law, resolve disputes, and enforce agreements.
Retention periods vary depending on the type of data, the applicable service model, legal requirements, audit or insurance obligations, security needs, and documented operational requirements.
Following termination of services, data may be returned, exported, archived, or deleted in accordance with applicable agreements, operational needs, and legal obligations. Backup data may persist temporarily within normal recovery windows and retention cycles.
7. Data Security
EHFC implements administrative, technical, and operational safeguards aligned with the managed IT operating standards we apply across our environments.
Protection
Encryption in transit, controlled access, session protections, and authentication safeguards.
Operations
Logging, monitoring, hardening, change control, least privilege, and security review practices.
Response
Troubleshooting, investigation, operational containment, and remediation workflows where applicable.
Disclaimer: No system is entirely secure, and no method of transmission or storage can be guaranteed to be completely secure. EHFC takes reasonable and commercially appropriate measures to protect data, but cannot guarantee absolute security.
8. Your Rights
Depending on applicable law, you may have rights relating to personal information, including the right to request:
To exercise privacy-related rights: contact [email protected]. In some cases, we may need to verify identity or refer the request to the appropriate client controller where EHFC acts only as a processor.
9. Children's Privacy
Our services are not directed to children under 13, or the minimum age of digital consent in the applicable jurisdiction. We do not knowingly collect personal information directly from children in a manner requiring parental consent.
If you believe we have collected such information in error, please contact us so we can review and take appropriate action.
10. International Transfers
We may process or store information in the United States and other jurisdictions where we or our service providers operate. Those jurisdictions may have data protection laws that differ from those in your own country.
Where required, we take reasonable steps to implement appropriate safeguards for cross-border transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, vendors, legal obligations, business operations, or security practices.
When we make changes, we will update the effective or last updated date on this page. Material changes may also be communicated through the website, client communications, or other reasonable channels where appropriate.
12. Contact Us
For questions, privacy requests, or concerns regarding this policy or our data handling practices, contact:
EventHorizon Forge Corporation
Last updated: April 12, 2026
This policy may be updated from time to time to reflect changes in law, services, vendors, or security practices.