EventHorizon Forge
What is included in managed IT services?
Included work should be explicit: identities, endpoints, core productivity platforms, monitoring and alerting, patching alignment, backup operations, and support routing. Anything outside that list is either out-of-scope or a different service line.
Last updated
Typically in-scope
- Microsoft 365 tenant administration when contracted (EHFC: VANGUARD program)
- Endpoint compliance and configuration management
- Help desk and escalation for covered systems
- Infrastructure operations for hosts EHFC manages
Often scoped separately
Major application development, large net-new data migrations, and hardware procurement may be separate projects. EHFC ties project delivery to managed operations when clients want one continuity story.