EventHorizon Forge
Co-managed IT versus fully managed IT
Co-managed IT means shared ownership: your internal staff retain some control while an MSP operates defined layers. Fully managed IT means the MSP is the default operator for the scoped systems—with documentation and change control to match.
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Comparison
| Topic | Co-managed | Fully managed |
|---|---|---|
| Change control | Joint approval paths | MSP operates within agreed policy |
| Tickets | Split queues possible | MSP is first-line for in-scope systems |
| Best when | You have strong internal IT leadership | You want one accountable operator |
Common pitfalls
The dangerous pattern is fuzzy split: nobody owns patching, everyone assumes someone else tests backups. EHFC documents RACI-style ownership during onboarding.